Citizen Service Portal
Dubai Digital Government • Public Sector
The Challenge
Dubai's citizens had to visit multiple government departments for different services, each with separate logins, forms, and processes. Wait times were long, and digital adoption was low.
12 different government portals with separate logins
Average 3-5 visits per service request
Only 30% of services available digitally
Manual document submission requiring in-person visits
Our Solution
We built a unified citizen service portal integrating 50+ government services with single sign-on through UAE Pass, enabling citizens to access all services from one place.
Unified portal with 50+ government services
UAE Pass integration for secure digital identity
Digital document vault for all government documents
Service request tracking and notifications
Implementation Journey
How we transformed government service delivery in 10 months
Service Audit
Analyzed 50+ government services across 12 departments
System Integration
Connected with 15+ legacy government systems
Portal Build
Developed unified portal with UAE Pass integration
Citizen Onboarding
Trained 500+ government staff, onboarded 1.5M citizens
Government Architecture
Citizen Portal
React, Next.js
Identity Layer
UAE Pass, OAuth2
Service Gateway
Node.js, Kafka
Legacy Integration
SOAP, REST
Technology Stack
The technologies powering Dubai's unified citizen service portal
Citizen portal
API gateway
Citizen data
Session cache
Digital identity
Authentication
Service search
Event streaming
Business Impact
Measurable results from digital government transformation
2M+ digital transactions/year•85% citizen satisfaction•AED 50M+ annual savings
"The citizen service portal has transformed how our residents interact with government. What used to take multiple visits and weeks now happens in minutes from their phones. The integration with UAE Pass has made digital identity seamless, and we're seeing 90% digital adoption across our services. This is the future of government services."
Dr. Aisha Al Marri
Director General, Dubai Digital Government